Care On Demand
Virtual care on demand
Care on Demand allows you to see a health care provider from the comfort of your home for minor illnesses and injuries. No appointment needed. To start, log in to your Trinity Health MyChart account and select “Care on Demand” from the menu. After completing the check-in process, you will be connected to the next available Trinity Health provider. Available 8:00 a.m. – 8:00 p.m. (ET).
Where is it available?
Care on Demand visits are available for Pennsylvania residents only. If you are a Saint Francis Hospital patient, or if you want to schedule an appointment with a Mercy Fitzgerald, Nazareth or St. Mary provider of your choice, please reach out to one of our primary care practice locations directly.
How it works
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Login to your Trinity Health MyChart account either using the app or a browser. |
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Select “Care on Demand” from the menu. |
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Enter your reason for the visit and complete the eCheck-in process. |
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Connect with a Trinity Health provider. |
Conditions we treat
- Conjunctivitis (pink eye, stye)
- Dental pain
- Fever
- Headache
- Low back pain
- Minor stomach problems (nausea, diarrhea, constipation)
- Sports injuries (sprains, strains)
- Skin condition (rash, acne, eczema, burn)
- Upper respiratory (cough, cold, sinus infection)
- UTI/bladder infection
Learn more about Care on Demand
A Care on Demand visit, also known as a telehealth, virtual or video visit, lets you see a health care provider via video on a smartphone, tablet or computer using secure software, from your home or a private location.
A Care on Demand visit is similar to a clinic visit, but it happens over video from your home or another private location. You can ask questions, discuss treatment options, adjust medications, or get a prescription. If needed, you may be referred for in-person care.
The cost is similar to an in-person visit. Co-payment, co-insurance and deductible amounts apply. You may receive a bill after Trinity Health Mid-Atlantic bills your insurance. Check your summary plan description or contact your insurance plan for coverage details.
Have a photo ID, insurance card(s), and current medication bottles ready.
Video and voice data are encrypted to protect your privacy. Virtual visits are not recorded and comply with all privacy regulations of in-person visits.
- An active Trinity Health MyChart account.
- A strong and stable Wi-Fi or internet connection.
If using a PC:
- Supported browsers: Google Chrome, Microsoft Edge, Safari.
- Camera, microphone and speaker.
- Browser access to your camera and microphone.
If using a mobile device:
- MyChart mobile app (available for iOS and Android).
- App permissions for camera and microphone.
During Your Visit:
- Find a private location with limited disruptions.
Avoid other activities such as driving during the visit.