Published on March 01, 2016

Care that follows you home

Your care doesn’t end after you leave the ER.

Great doctors and nurses will look after you should you ever need care in the Emergency Department. But what if your care didn’t stop there?

Nurse and patientWhat if a nurse stopped by your home the day after your visit to the Emergency Department to check on you? And what if that nurse continued to come back to offer support that might help you stay out of the hospital? That isn’t just wishful thinking with Mercy Home Health.

A helping hand when you need it

Many people who come to the Emergency Department need treatment right away. But they don’t have to stay in the hospital. Yet they could use some medical help after they head home.

“We realize that many patients still have needs beyond their visit to the Emergency Department,” says Greg Beach, Director of Community Relations at Mercy Home Health. “That’s where home health care can help.”

To make sure patients who need that kind of care get it, the Emergency Department is staffed with people called referral specialists. They can start the home health process even before someone leaves the hospital.

Five Star Rating

Mercy Home Health is a Centers for Medicare & Medicaid Services (CMS) five-star rated home health agency for excellence in patient satisfaction!

Here’s how it works:

If you went to the Emergency Department due to a sudden problem with a disease like diabetes or chronic obstructive pulmonary disease, for instance, a doctor would treat your urgent need. If he or she thought you’d benefit from home care, the doctor would have you meet with a referral specialist.

That person will:

  • Talk with you and your family about home health. Home health provides things like skilled nursing, physical therapy and education to help you manage your medicines. This may help you avoid another trip to the Emergency Department.
  • Make it easy to get started. They handle the paperwork. And they send a nurse to see you within 24 hours of your arrival home.

These new specialists have already made a difference in patients’ lives.

“We hear a lot of great feedback from patients,” Beach says. “Many have said they appreciate the service and like being able to get help in their home.”