Patients’ Rights & Responsibilities

We understand and respect our patients’ right to a reasonable response to request and needs for treatment or service, within it’s capacity, our stated mission, and applicable laws and regulations. We are committed to providing the highest quality and safest care for each patient. If your concerns cannot be resolved, you may contact The Joint Commission (TJC).

TJC conducts unannounced accreditation surveys of organizations to determine their compliance with nationally established Joint Commission Standards. These standards deal with the organization’s quality, safety of care issues and the safety of the environment in which the care is provided. TJC does not address billing, payment, labor relations issues or individual clinical management of patients.

If the concerns in question cannot be resolved at the hospital level, then The Joint Commission may be contacted as stated below:

By Mail:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

By fax to 630.792.5636 or at, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.

Mercy Fitzgerald Patients’
Rights & Responsibilities
[PDF, 91kb]
Mercy Philadelphia Patients’
Rights & Responsibilities
[PDF, 87kb]
Nazareth Patients’
Rights & Responsibilities
[PDF, 94kb]

LIFE Participant
and Caregiver Rights
[PDF, 78kb]
Saint Francis Patients’
Rights & Responsibilities
St. Mary Patients’
Rights & Responsibilities
[PDF, 122kb]