Published on November 02, 2017

Mercy ACO’s Brittany King Offered Key Insights at HAP Summit

CONSHOHOCKEN, PA (November 2, 2017): Mercy Accountable Care, LLC’s Operations Manager, Brittany King, MHA, participated in a panel discussion entitled “Tackling the ‘Iron Triangle’ with Primary Care Innovation” at The Hospital and Healthsystem Association of Pennsylvania’s (HAP’s) 2017 Payment Reform Summit in Lancaster, Pa. on October 10. Panel members shared how they have elevated the role that primary care plays in health system reform. 

King offered insights into Mercy Accountable Care’s strategic and multi-pronged approach to improving outcomes and quality while reducing costs. Key elements are care gap closure efforts, physician engagement and data accessibility, and innovative initiatives such as pre-visit planning, the ACO health coach program, and a new program that aims to engage medical residents in an education experience that challenges them to provide safe transitions of care across the continuum for patients at high risk for readmission.

“We take a Lean Six Sigma approach to care gap closure to understand, measure, engage, and essentially improve results,” King explained. “One example is our effort to increase colorectal screening. Under the leadership of our Gastroenterology Medical Director, we were able to roll out an educational program for the primary care teams to help identify the most appropriate screening modality for their patients, which can include colonoscopy or a few other less invasive tests like a stool card.

We then provided the practices with collateral material and a stock of the FIT tests to send home with the patients who are either not clinically appropriate, or simply refuse, colonoscopy. In just a few short months, we were able to improve our performance by almost 10 percentage points for our employed physician practices on a very difficult metric.”

As ACO Operations Manager, King oversees all quality and performance improvement initiatives across Mercy Accountable Care. She and her team build robust and comprehensive programs to increase ambulatory quality and compliance with contractually defined quality goals to meet payer targets; work closely with clinical experts on programs that optimize utilization and manage patients in the ambulatory setting; and help primary care practices implement population health through process redesign and systemic quality improvement interventions.

“The responsibility of managing care and transitions of care effectively and appropriately has shifted dramatically to the primary care setting. Our goal is to ensure that our participating physicians, both employed and independent, have the data, tools and resources they need to be successful for the patients we serve together,” said Daniel L. Bair, MHA, FACHE, Executive Director of Mercy Accountable Care, LLC.